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Official HSB Tech Blog
February 17, 2007
Downtime on Thursday Morning (2/15/07)
Everything is back to normal now, obviously, but I thought I'd explain what was going on with the system on Thursday morning. Many couldn't login to their accounts or see parts of their blog pages from early morning to mid morning. Apparently, some data was corrupted on the server, which caused the site to stop functioning properly. Our genius web tech was awoken from sleep to work on the problem and got everything running again (Yay Shawn!!!). He's still trying to pinpoint what caused the problem (accidental or malicious attack) so we can try to avoid it in the future.
The good news is that a new server has been ordered and will hopefully be online in the next few days. We'll be moving to this better server as soon as we can (we'll let you know when that happens as there will most likely be downtime while this is completed) and that should fix many of the problems that we've been experiencing. The fact is that our 'little' community here grew at a rate of speed which was a complete surprise and we have just been trying to keep up ever since. We're very happy that HSB is so popular and hope that you enjoy that fact, too - but with that have come some periodic growing pains. We really appreciate your patience and loyalty as we work out the kinks and figure out what is best to do for the good of the site as a whole.
Once the new server is hooked up, work will continue on some of the lingering issues from the software update which right now are not workable for the long-term on the current server. After the move, the site should run much faster, smoother and with less complications. I know you are all looking forward to that almost as much as we are! :-) Until then, you will probably experience some slow times as the current server is simply overloaded with activity. You will either need to be patient or try again later when it may be less busy. Just remember, this is temporary and I have been assured that the new server will cure these woes. I am really excited about that!!
If anyone is still having difficulties logging in, please email me. Just click on 'Email Tech Support' under Links in the sidebar. Anyone with other difficulties, but who can login, please use the Contact Support form (you must be logged in to get to this page).
Jodi
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