(I'm stealing this idea from The Gremlin Wrangler, who is so darn funny that if you are drinking something, I advise you to NOT click on that link until you're done!)

I realize that you are upset that your washing machine is broken.  And yes, I imagine that it's annoying to call an appliance repair company and get someone who does not speak English.  That does not, however, mean that I do not speak English.  I was raised in Connecticut, so I don't even have a Southern drawl.  I articulate quite nicely, and have been doing so for the past 29 or so years, and I was a bit flabbergasted by your insistence that I was speaking some other language.

Aside from that, ma'am, the reason that we ask for telephone numbers to find a person's account and not a zipcode, is because there are many, many people living within a zipcode.  Typically, only one household has a certain phone number.  I wouldn't have prank called your house if you'd given me your telephone number, and truth be told, I wouldn't have remembered it once someone else called in.  If I were to look you up only by zipcode, I'm afraid that I'd have a hard time finding you, especially since you refused to give your name.  Knowing that you are in the Vancouver area helps, but not enough to send a technician to your home.  I imagine that the Vancouver area is quite large, and that your broken washing machine does not emit a beacon to attract a technician.  In any case, my apparent faux pas of asking for your phone number is simply company policy, and not an indication that I reside in South America, as you assumed.  Florida is actually part of the United States, albeit the southernmost state of the continental 48.  We have zipcodes here, just like you do.

I was confused when you suddenly shrieked that you did not need some (expletive starting with the letter A) to come look at your washer, as you already knew what was wrong with it.  As far as I know, you called me.  Striving to provide excellent customer service, I still asked if there was anything else I could do for you, and was not surprised when you simply hung up without allowing me to thank you for calling, and to wish you a nice evening, as my company says I should.

Ma'am  (I'm supposed to use your name in closing, but you would not give it to me), I will say that you did provide some entertainment on an otherwise uneventful evening full of scheduling appointments and looking up the shipping status of missing parts.  More importantly, you have given me something to write about in my blog.  So I, and my readers, thank you.

Thank you for calling, and have a nice night.