Up-Sell!
10:44 AM, Mar. 6, 2006
You are currently looking for new customers, but you also want to increase the amount your current customers are buying. So, up-sell!
If you take a phone order for a product, politely suggest another product that complements the customers purchase. Apply this same principle in your online shopping cart. (Amazon is especially good at this.) Your customers may not even be aware of all your other products and will be grateful to hear of the other wonderful resources you have available.
You can also up-sell by running a special that is dependant on the amount ordered. For example, if you know your average order is $100 and youd like to increase that, run a special for a FREE gift or a percentage off on all orders of $120 or more. Youll start to see customers increase their orders just to get the free gift. Don't have the resources to give a free gift? Try partnering up with another homeschool company. It will cost you little and provide good advertising for the other company.
So, get out there and up-sell, up-sell, up-sell!
Laura Fox
Marketing Director
The Old Schoolhouse Magazine
www.TheHomeschoolMagazine.com
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