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Mar. 17, 2009
Yeay, Me!
So I have this one patron that comes into the library that always brings a smile. She'll come in to pick up books that she ordered, and is just so very excited that they've arrived! She cheers, she kind of bounces, and she acts like I just handed her a million dollars. To her, I am a hero, and all I did was call and tell her the book arrived!
I've decided that everyone needs someone cheering for them. Even when it's something so simple, people need to know that you appreciate what they do.
Some of the patrons will get annoyed when I call. They ordered the book, and there's no way for them to know it's arrived unless I call. Yet they act like I've ruined their day by calling. Well then, stop ordering books! Or put a note on your account that you don't want to be called. How hard is that.
I'm just saying, a smile and a thank you cost you nothing, but are very valuable to the person you give them to. Throwing in a little "yeay!" doesn't hurt, either. |
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