• Mar. 20, 2009 - Are You Mad, Sad or Hurt?
Invariably at least once every few days someone comes crying to me, upset and unable to express their frustration, I have found six words that quickly give me the information I need to defuse the situation!
Are you Mad, Sad or Hurt?
This multiple choice makes it quick and easy for them to express in one word what has just happened. One little word and I can put away my concerns about blood or injury and start to unravel the true reason behind the outburst. It works EVERYTIME!! |
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