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Product: Applegate Farms organic chicken & apple sausage

My Rating:  A huge *thumbs DOWN*.

We've always been pleased with Applegate's Natural Sunday Bacon, so I took a leap of faith with the brand and shelled out $6.99 for a pack of organic chicken & apple sausage.  As a one income family, that took a big bite out of our grocery budget, but dh and I had been craving something like this for a couple of years after being well pleased with a similar product made by a different company (a product no longer carried by the natural foods market we shop). 

The taste was okay - nothing to get excited about.  The horror was me biting into a piece of very hard bone about 1 cm long and .5 cm wide in one of the sausages.  The noise from my teeth and the bone crunching together was so loud that my 9yo exclaimed "What was THAT?"  I was immediately and thoroughly grossed out.  Unfortunately, it did chip my tooth.  *sigh*

I emailed the company with my concerns/complaint (leaving out the part about my chipped tooth - didn't want them to think I was trying to take advantage of them) a week ago and I have not heard from them yet!  I provided all the information they requested from the packaging and I fully expected a reply by now, even if it was just a lame "We're so sorry this happened.  Please accept our apologies."  Their lack of response has me even madder.  Customer service is really going down the tubes these days.  As a result of both finding the bone in the food and their lack of response, they need not count on us to purchase any of their products ever again.