I had to put in a call to CanberraConnect today about renewing a licence - I got so much more out of the call then just what procedure I had to follow. They were efficient, helpful, friendly and that Aussie accent, well, nothing can beat it. In the past I've laughed at the name CanberraConnect: while today I thought the name so appropriate because of the friendliness and ease of the conversation. Ahhh it's interesting the things I miss about home!